Fleet Support.
Mercedes-Benz fleet management. Providing solutions.
Managing a fleet is a challenging task. That’s why Mercedes-Benz has developed this online area to make the management of your fleet as easy as possible for you – providing all the content you will need, at the click of a mouse.
Through an extensive range of programs and services, as well as dedicated Sales and After-Sales teams, we’re here to provide the ongoing care and support you need to keep your fleet moving.
Mercedes-Benz Trucks is a trustworthy partner at your side. With "Trucks you can trust" we stand not only for reliability and economic efficiency, but also for first-class product and service quality and comprehensive expertise in the area of customer-oriented transport solutions. We understand the importance to your operation of keeping your vehicles on the road, and that's why we work to ensure that we provide products and services that work hard for your business every single day.
Mercedes-Benz really are Commercial Vehicles you can trust.
Our Network
All of our partners are carefully selected General Distributors and Dealers of Daimler products, ranging from light commercial vehicles to heavy-duty trucks, for a specified country or market territory. Our network is currently covering 16 markets and being represented by 17 business partners at 34 locations, varying from mid- to large-scale enterprises, and is continually growing. Only within the last ten years, Daimler was able to expand its Distribution Network in the Middle East and North Africa region by 100% in doubling the locations from 17 to 34, in order to meet our customer needs & provide them with the most convenient service solutions. Finally, with the introduction of new mobile service solutions for Mercedes-Benz Trucks, we expect to satisfy our customer needs at their operational environment.
Product Portfolio
Comprehensive Mercedes-Benz Commercial Vehicles product portfolio. Mercedes-Benz offers an extraordinarily wide range of vehicles for all industries. The spectrum of available trucks extend from the two-axle 4x2 Atego to the heavy-duty Actros SLT with an 8x8 axle configuration and a gross combination weight of up to 250 t.
Fleetboard Telematics
With cost pressures in the Middle East and North Africa increasing and more stringent safety requirements being introduced, it is vital to remain competitive. More than ever before it is necessary to handle fleets in a cost-optimised approach, in order to control them transparently, and to manage the vehicles efficiently. Fleetboard gives you this optimal control of your fleet – be it long, medium or short distance operation. It is one of the best ways of boosting profitability on the road, every single day by using Fleetboard you can have a crucial impact on up to 80% of the overall running costs.
Financial Services
There is an increasing requirement for financing and leasing products as well as buy-back and trade-in options in the Commercial Vehicle market. Purchasing a Mercedes-Benz Commercial Vehicle with a finance or leasing product can provide several advantages. Firstly it enables the purchase of a new vehicle with the latest features over the continued use of an existing vehicle. You can repay the finance or lease instalments at your own pace, over the period that best suits your business. Additional benefits can include reducing the down-payment, reducing the monthly repayments and even reducing the asset risk to your business. To understand what finance and leasing options are available, including buybacks and trade-ins, please contact your local Mercedes-Benz General Distributor.
Fleet Support
Your single point of contact to Mercedes-Benz. The larger the fleet, the more complex the situations the fleet managers have to deal with every day. This is why we have created the Key Account Manager position, which represents the single point of contact to the Daimler network. It is the job of the Key Account Manager to know everything about the fleet and to provide each customer with personalized offers including but not limiting to fleet checks, special discount grids, driver training, parts consignment, mobile workshop and any other solution that best fits the customer needs. Our products aim for maximum availability of the fleets by combining high-quality parts and customer specific-service offers.
Service & Repair
To get the best out of your Commercial Vehicle and to keep it running how the Mercedes-Benz engineers intended, we recommend that you have it maintained and serviced at regular intervals at anyone of our Mercedes-Benz Authorized Service Centers. We have a number of servicing and repair options designed to help manage your maintenance costs with flexible and affordable options. With our trained technicians you can be confident that your vehicle is in the best hands. Furthermore, we assure that they will only use Mercedes-Benz GenuineParts.
Training
One of the most important factors in the transport cycle is, of course, the driver. At Daimler we understand the need for highly trained drivers and so we provide, through our General Distributors, the necessary training to fully support your fleets. Driver training courses are organised in order to ensure that the drivers are aware of the appropriate usage of their Commercial Vehicles. Furthermore, drivers learn the full advantages of all the technologies embedded in the vehicle. A professional driver will be able to use the vehicle in a more economical and safe manner, hence lowering the maintenance costs of the fleet. If you are interested in any kind of driver training, please contact your local General Distributor for more information.
Fleet checks
Your mobility is our driving force.
There are many reasons to select a Mercedes-Benz Commercial Vehicle, including quality, reliability, power, and durability in everyday service – but also the security of getting help quickly when you need it.
We strive to cultivate a long-term business relationship with our fleet owners, as their partner of choice for reliable commercial vehicles and high quality After-Sales services.
Fleet checks
All fleet owners share a common goal: timely deliveries and trouble-free trips at the lowest possible cost. Total Cost of Ownership (TCO) is one of the main indicators, so expert knowledge of the fleet’s maintenance and repair needs is crucial in scheduling fleet activity.
Workshop expertise is very important. That is why the Daimler network works hard to ensure that the know-how in the workshop meets the high standards of the vehicle – no matter if it is a network-owned workshop or a workshop owned by one of our fleet customers. Our authorised workshops perform regular fleet checks at the customer’s location. A team of certified and experienced technicians, supported by technicians from the factory in Germany and equipped with a mobile workshop, visit the customer’s location to perform inspections on site. Full vehicle reports are provided to the customer after each inspection.
Our fleet checks ensure that your fleet operates at its maximum potential.
Fleetboard
Greater transparency means greater efficiency.
Fleetboard is a telematics-supported Internet service for commercial vehicles, allowing fleet managers to ensure that their vehicles are working in a cost-effective manner, while also helping optimise the fleet’s operational excellence and achieve fuel savings up to 15%.
Based on tried-and-trusted application analysis, Fleetboard vehicle management services support both fleet management and drivers to work towards a preventative driving style that reduces both wear and fuel consumption.
Fleetboard: for improved fuel consumption and an even longer service life.
As one measure towards environment-friendly operating, we optionally offer all our vehicles with a telematics-based Internet service – Fleetboard – which measures the performance of vehicles and drivers on every journey. Fleetboard helps decrease fuel consumption and extends vehicle service life by analysing driver and vehicle behaviour.
Mobile Workshop
The best value for your fleet.
Sometimes our fleet customers operate in a remote area, far away from our established Daimler network. In order to support them, Daimler developed the Mobile Workshop concept and the OSPS (on site parts stock) concept. This way, the network can support remote customers by placing teams of certified mechanics in the desired location together with relevant Mercedes-Benz GenuineParts stock. As a result, the fleet is perfectly maintained at the best value for money.
Driver Training
Good drivers are key to success.
One of the most important factors in the transport cycle is, of course, the driver. At Daimler, we understand the need for highly trained drivers, so our distributors have received the necessary training and can now fully support your fleet. Driver training courses for fleets ensure that the drivers are aware of appropriate usage of the Commercial Vehicle. Furthermore, they will learn to take full advantage of all the technologies embedded in the vehicles. A professional driver will be able to operate the Commercial Vehicle in more economical and safe manner, thus lowering the maintenance costs of the fleet.
