Get on-call help whenever you need it.
In the event of a technical breakdown or starting problems en route, you can always count on Service24h experts. Our service hotline will respond to your call and arrange for rapid, professional assistance. 24 hours a day, 7 days a week, 365 days a year. Our extensive Mercedes-Benz service network means we are never far away and can respond to an emergency quickly. A breakdown can often be repaired right on the spot. And it this is not possible, we will make sure that your vehicle is taken to the nearest Mercedes-Benz workshop and help arrange alternative transportation for you.
With Mercedes-Benz Service24h you can count on these services:
- Individual assistance in emergencies
- Qualified specialists
- Breakdowns often repaired on the spot
- Remote diagnosis allows fast troubleshooting, providing Fleetboard is activated
Service24h: An accident – what now?
Step 1: Put on fluorescent jacket, secure the accident site.
Step 2: Report the emergency to rescue services or the police.
Step 3: Enter the accident data in accident log.
Step 4: Take photos of the vehicles involved in the accident and of the accident site.
Step 5: Phone the Mercedes-Benz service hotline in your country, describe the damage and have your vehicle papers ready.
The Mercedes-Benz AccidentAssist will arrange the transport of your vehicle to the nearest Mercedes-Benz service outlet,
take care of getting you back on the road, and discuss the settlement of claims with your insurance